Sinnak LLC-FZ Refund, Cancellation & Non-Refundable Services Policy

Our policy lasts 30 days from the date of purchase. If more than 30 days have elapsed, unfortunately, we cannot offer you a refund or exchange. Additionally, please note that once an order has been shipped, cancellations or refunds cannot be processed.

Non-Refundable or Non-Cancellable Services & Products

For services and products specifically designated as non-refundable or non-cancellable, these terms will be clearly communicated before purchase. We strongly encourage you to review all order details and service terms carefully prior to finalizing your purchase. By proceeding with your order, you acknowledge and agree to these terms.

Please Note: Digital products and online services are non-refundable under any circumstances.

Eligibility for Returns

To be eligible for a return, your product must meet one of the following conditions:

  • The wrong product was sent by us.
  • The product is defective.
  • The item is unused, in the same condition as received, and in its original packaging.

A receipt or proof of purchase is required to complete your return.

Return Process

We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavour to send you another or refund the payment. We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.

Please send your item back to the following address:

Sinnak LLC-FZ
Meydan Free Zone, 5842+632, Grand Stand – Nad Al Sheba – Nad Al Sheba 1,
Dubai, United Arab Emirates

Shipping Costs & Time

  • Shipping Costs: You are responsible for paying the shipping costs to return your item. Shipping costs are non-refundable, and if a refund is issued, the cost of return shipping will be deducted from your refund.
  • Shipping Time: Delivery times for exchanged products may vary based on your location.

Non-Returnable Cases

We do not offer returns (refunds or exchanges) in the following cases:

  • Any product that is not in its original condition, or is damaged or missing parts for reasons not attributable to our error.
  • Any product returned more than 30 days after delivery.
  • Products that were damaged during shipping.
  • Products not delivered within the agreed timeframe.
    (We typically complete orders within 1-3 working days, excluding holidays and national days. Exceptions may occur due to stock unavailability or delays caused by shipping companies, customs procedures, or other factors beyond our control.)

Refund Process

Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original method of payment within a specified timeframe.

Late or Missing Refunds

If you have not yet received your refund, please:

  1. Re-check your bank account.
  2. Contact your credit card company, as it may take some time for your refund to be officially posted.
  3. Contact your bank, as processing times may vary.
  4. If you have completed these steps and still have not received your refund, please contact us at info@sinnakstore.com.